Data refresh frequency

Each time you display a report, we refresh its data. 
Each time you display a folder, we will refresh its children’s data (reports or subfolders).
Our goal is to always provide you with up-to-date data.

The only moment at which you need to wait a few seconds to get the updated data is after you edit a report. It will take a few seconds to update the data. The color indicators are displayed grey when the data is not up to date. This is the visual cue you should refer to.

What if some reports stay in grey? This might mean we don’t have the right credentials anymore or that our token has expired. In that case, we should have displayed a message to let you know about it. You just need to go to the Settings and connect again your account.

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